Terms of Service

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Lougheed Laser Centre’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Lougheed Laser Centre’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lougheed Laser Centre at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Lougheed Laser Centre’s web site are provided “as is”. Lougheed Laser Centre makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Lougheed Laser Centre does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Lougheed Laser Centre or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Lougheed Laser Centre’s Internet site, even if Lougheed Laser Centre or a Lougheed Laser Centre authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Lougheed Laser Centre’s web site could include technical, typographical, or photographic errors. Lougheed Laser Centre does not warrant that any of the materials on its web site are accurate, complete, or current. Lougheed Laser Centre may make changes to the materials contained on its web site at any time without notice. Lougheed Laser Centre does not, however, make any commitment to update the materials.

6. Links

Lougheed Laser Centre has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Lougheed Laser Centre of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Lougheed Laser Centre may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Lougheed Laser Centre’s web site shall be governed by the laws of the State of British Columbia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

This Privacy Policy explains how Lougheed Laser (“Clinic”, “we”, “us” or “our”) collects, uses and discloses your personal information. If you have any questions about this Privacy Policy, or regarding our privacy practices, please contact your physician or one of our staff.  

What personal information do we collect? 

We collect the following personal information: 

  • Name and contact information for patients and emergency contacts including address, email address and telephone number 
  • Date of birth and other demographic information 
  • Billing information including provincial/territorial health insurance plan (health card) number, private medical insurance details, and credit card information for private payments 
  • Health information including symptoms, diagnosis, medical history, test results, reportstreatments performed, products provided or sold, record of allergies and prescriptions 
  • Photographs or video recordings taken for the purposes of patient care 

We may collect other information that you choose to provide to us, or that we collect with your consent. 

For what purposes do we use personal information? 

We use personal information: 

  • To provide treatment and care to our patients and ensure continuity of care 
  • For administrative purposes such as creating and maintaining medical and business records, billing, scheduling appointments, quality assurance and risk management 
  • To communicate with patients and respond to patient inquiries and requests 
  • To contact a patient’s emergency contact in emergency situations 
  • To meet our legal, regulatory and professional obligations  
  • For research studies and trials that a patient has enrolled in 
  • To send targeted communications for the purposes of marketing  

We may use personal information for other purposes with your consent or as permitted or required by law. 

When and to whom do we disclose personal information? 

Disclosure for health care: Relevant health information may be shared with other professionals involved in your care, including other physicians and specialists, pharmacists, lab technicians, nutritionists, physiotherapists and occupational therapists. By virtue of seeking care from us, your consent for your information to be used by the Clinic to provide you with care, and to share your information with other providers involved in your care, is implied. 

Service providers: We may transfer (or otherwise make available) personal information service providers (including affiliates acting in this capacity) who perform services on our behalf.  For example, we may use service providers to store and process patient records, provide back-upprocess payments, or provide data analytics and marketing services. Personal information may be maintained and processed by our service providers in the US, Canada or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes.  

Business transactions:  In the event that the Clinic is sold, we may transfer your personal information to the purchaser.  If we do so we will ensure that your medical records are transferred in accordance with legal, regulatory and professional obligations. 

Disclosures authorized or required by law: There are limited situations where we are legally required or authorized to disclose your personal information without your consent. These situations include billing provincial health plans, reporting infectious diseases and fitness to drive, or by court order. 

Disclosures with consentWe may disclose your personal information in other circumstances with your consent.  For example, you may request that we share information with your insurer for insurance reimbursement purposes. 

You can withdraw your consent to have your information shared other health care providers or other parties at any time, except where the disclosure is required by law. To withdraw your consent, please contact your physician who will inform you of any consequences of withdrawing your consent.  

Our Website  

We collect certain information automatically when you visit our website that links to this Privacy Policy. 

We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to improve our Website.  


Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user when they return.  We use cookies to remember your preferences and to authenticate you. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.  

We may use third party service providers like Google Analytics to collect information about your use of the Platform, such as the features used and time spent on the Platform, to help us better understand our users and improve our Platform. The information we gather is used in an aggregate, non-identifiable form. For information about information is processed in connection with Google Analytics please read the Google Analytics Policy here. 

Our Website may contain links to other websites that we do not own or operate. We provide links to third party websites as a convenience to the user.  We do not have any control over these websites and they are not subject to this Privacy Policy. We encourage you to read the privacy policy of every website you visit. 

How do you access the personal information held by this office? 

You have the right to request access to or obtain a copy of your record in a timely manner. If you request a copy of your record, that will be arranged at a reasonable cost. If you want to view the original record, one of our staff must be present to maintain the integrity of the record, and a reasonable fee may be charged for this access where permitted by law. Patient requests for access to the medical record must be made writing to the responsible physician at the office address.  Please note that there are limited circumstances where access to information in your medical record must or may be denied. 

What if you feel your record is not accurate? 

We make every effort to ensure that all of your information is recorded accurately. If an inaccuracy is identified, you can request that it be corrected.  If we do not agree that the information is inaccurate, we will nevertheless make a note of your position in your file. 

How secure is your information? 

Safeguards are in place to protect the security of your information. These safeguards include a combination of physical, technological and administrative security measures that are aimed at protecting personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.  Please note, however, that while we believe our security measures are appropriate, no security measures can guarantee absolute security of information. 

How long do we keep information? 

Patient records are maintained at our offices or on our servers (or those of our service providers) and will be accessible by authorized Clinic staff who have a “need to know” for the purposes described in this Privacy Policy.   

We retain patient records as required by law and professional regulations. When information is no longer required, it is destroyed in a secure manner, according to set procedures that govern the storage and destruction of personal information. 

How can you contact us? 

Please contact your physician or any member of our staff if you would like to: 

  • Request access to or correction of your personal information 
  • Opt-out of receiving tailored marketing communications (you may also opt-out using the unsubscribe feature provided in these messages, where applicable) 
  • Withdraw your consent to our processing of your personal information 
  • Ask any questions about this Privacy Policy or the manner in which we process your personal information

Lougheed Laser Centre

9855 Austin Ave, Burnaby, BC V3J 1N4 

(604) 421-3111



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Office Hours

  • Monday 9am - 6pm
  • Tuesday 9am - 8pm
  • Wednesday 9am - 8pm
  • Thursday 9am - 8pm
  • Friday 9am - 5pm
  • Saturday 9am - 5pm
  • Sunday Closed
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